Frequently asked questions
How do I store luggage?
Choose Store Luggage, enter the tag number, add the bag details and storage location, then save the record. A photograph and notes are optional.
Is taking a photo required?
No. You can take a photo, choose an existing image from the device, or store luggage without any photograph.
How long are photos stored?
This depends on the photograph-retention period selected in the app settings. The app automatically deletes photographs after the configured period. Records may remain in local history after their photograph is deleted.
Where is my data stored?
In the current version, luggage records and optional photographs are stored locally on the device. Lugexa does not currently send those records to a Lugexa cloud service.
How do I delete all app data?
Use the available deletion controls in the app or the Android device settings to clear the app’s storage. Uninstalling the app may also remove its local data. Export anything you need to keep first.
Does Lugexa currently use cloud storage?
No. The current version has no Lugexa cloud synchronisation or cloud photograph storage.
How do I report a problem?
Email support@lugexa.com. Include the app version, device model, Android version and a description of what happened. Do not send real guest photographs or unnecessary personal data.