LugexaThese Terms govern use of lugexa.com and any specifically authorised access to the Lugexa browser development service. They do not create a public right to access Lugexa Free or Pro, and they do not create terms for a paid subscription, native app, Wallet pass or enterprise service.
1. About Lugexa
Lugexa is the trading name used for this software project. The full legal operator name, legal status and suitable service address still need to be confirmed before commercial launch. Questions can be sent to support@lugexa.com.
2. Product status
Lugexa is browser-first hotel luggage management software in development. Core workflows have been verified in a controlled environment, but public signup, paid plans and production hotel onboarding are not available. Roadmap items, plan specifications and launch pricing may change.
3. Authorised development access
Where authorised development access is provided, it is limited, non-exclusive, non-transferable and revocable. Users must follow the agreed test scope, use synthetic or expressly authorised data and promptly report suspected security or privacy problems.
4. User responsibilities
Users are responsible for secure accounts and devices, authorised access, record accuracy, staff procedures and appropriate checks before luggage is released. Lugexa supports an operational process but does not replace hotel judgement, physical security, tagging procedures, insurance or legal duties.
5. Hotel and guest information
A hotel using Lugexa is responsible for information entered by its users. Only information needed for luggage operations should be recorded. Photos are optional. Users must have the right to use information and images they add.
6. Browser and connectivity
The web service is cloud-backed and requires suitable connectivity for normal operation. It is not represented as a fully offline web app. Future native offline synchronisation remains planned and is not covered as a current service commitment.
7. Free and paid plans
The intended Lugexa Free launch is £0 for one property and one active user identity, with the same identity permitted on multiple devices. Public signup is not open, and final eligibility and service terms may change before launch. Pro, Business and Enterprise are not purchasable, and no subscription, renewal or refund obligation arises from the plan previews.
8. Photos and retention
The planned Free service is intended to retain optional photos for up to 24 hours while associated records may remain. Storage limits may pause new photo uploads without stopping ordinary luggage records. Final retention, deletion and backup commitments require production verification and updated terms before launch.
9. Acceptable use
Users must not act unlawfully, infringe rights, record prohibited or unnecessary sensitive content, interfere with security, introduce malicious code, attempt unauthorised access or reverse engineer the service except where applicable law expressly permits it.
10. Intellectual property
The original Lugexa branding, software, website copy and project graphics are protected by intellectual-property law. These Terms do not transfer ownership.
11. Availability and changes
Development access may be changed, suspended or withdrawn. No uninterrupted, error-free or hotel-ready service is promised at this stage. Public and paid services will need additional or updated terms before launch.
12. Third-party services
Lugexa uses or may refer to third-party infrastructure and services. Those providers have their own terms and privacy information. References do not imply a partnership or endorsement.
13. Liability
Nothing excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Appropriate commercial liability limits must be reviewed before public or paid business use.
14. Governing law
These Terms are governed by the laws of England and Wales. Its courts have jurisdiction, except where mandatory law provides otherwise. Statutory rights that cannot lawfully be excluded remain unaffected.
15. Changes and contact
These Terms may be updated as Lugexa develops. Questions can be sent to support@lugexa.com.
Legal review required: legal operator details, service address, public Free terms, data-processing allocation, commercial liability, payment, cancellation, service levels, Wallet and subscription terms must be completed and reviewed before the relevant services launch.