These Terms govern use of the current free, local-first version of Lugexa – Luggage Management (the “App”) and the public website at lugexa.com. By using the App, you agree to these Terms.
1. Software use
Lugexa gives you a limited, non-exclusive, non-transferable and revocable right to use the App for lawful luggage-management operations, subject to these Terms and any applicable app-store rules. The current App is provided without a paid subscription.
2. Your responsibilities
You are responsible for selecting suitable devices, training staff, maintaining secure access, checking record accuracy and confirming the identity or authority of a person collecting luggage. The App supports operations but does not replace your organisation’s judgement, security procedures or legal duties.
3. Hotel and guest data
The hotel, property or organisation using the App is responsible for information entered into it, including any personal data relating to guests or staff. You must use only information that is necessary, lawful and appropriate, give required notices, respond to relevant rights requests and restrict access to authorised staff.
4. Local storage and data loss
The current version stores luggage records and optional photographs locally on the device. It does not include Lugexa cloud backup or synchronisation. Devices can be lost, damaged, reset or compromised, and local data can be deleted or become inaccessible. You are responsible for appropriate exports, backups and retention procedures. Lugexa does not guarantee against all data loss and cannot restore data that was stored only on your device.
5. Acceptable use
You must not use the App unlawfully, to infringe another person’s rights, to store prohibited or unnecessary sensitive content, to interfere with the App or its security, to distribute malicious code, or to reverse engineer the App except where the law expressly permits it.
6. Intellectual property
Lugexa, its branding, design, software and website content are protected by intellectual-property laws. These Terms do not transfer ownership to you. You retain responsibility for information and images you enter and confirm that you have the right to use them.
7. Availability and changes
We may correct, update, suspend or discontinue features where reasonably necessary. We may also release future services under additional or updated terms. The App may not always be uninterrupted, error-free or compatible with every device. No unreleased feature described as planned is promised by a particular date.
8. Disclaimer
To the extent permitted by law, the App is provided “as is” and “as available”. We do not promise that it will meet every operational requirement, prevent every mistake or security incident, or preserve every local record. Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded.
9. Limitation of liability
To the extent permitted by law, Lugexa is not liable for indirect or consequential loss, loss of profits, business interruption, loss of goodwill, or loss or corruption of locally stored data arising from use of the App. Our total liability connected with the current free App will be limited to the greater of the amount you paid for the App and £100. This does not limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
10. Termination
You may stop using and uninstall the App at any time. We may withdraw your right to use the App if you seriously or repeatedly breach these Terms. Before uninstalling or clearing storage, export anything you are required to retain.
11. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory local law gives you the right to bring a claim elsewhere.
12. Contact
Questions about these Terms can be sent to support@lugexa.com.
These terms cover the current free/local App only. Separate terms will be prepared before any subscription or online service is launched.